FAQs

How can I contact you?

• Email us! Our hours of operation are Monday - Friday 10 am to 4 pm. Please allow 24-72 business hours (1-3 business days) for a response. We do ask that you are patient with us. Our system populates tickets by oldest to newest so if you contact us multiple times, please know this will place you at the back of the queue. We look forward to serving you! *Please note that business days do not include holidays that may fall on a weekday.

 

Where are Yems Beauty products sold?

• Our products are shipped from the USA and sold in over 2,500 locations worldwide to include Ulta, Target, CVS, and more. Please enter your zip code on our store locator page to find a location near you.

 

When will you restock my favorite product?

• Our Workers are working hard to get stocked out items back online for you. Please sign up to be notified of a restock on the product page or be sure to subscribe to our newsletter. We also share updates on our social media pages.

 

The color isn't the same as I saw it online?

• Yems Beauty tries to accurately display and represent the colors of our products. However, the actual colors you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones and more.

 

Do you ever do giveaways?

• Yes, hang out with us on social media. There's always an opportunity to win.

 

Do you offer discounts and promotions?

• Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

 

Other general information

• Discount codes cannot be retroactively applied. They must be entered at checkout.

• Promo codes cannot be combined with other offers or promotions.

• Pricing is at the sole discretion of Yems Beauty and is reflective of current market conditions